Refund & Return Policy for Moon Make It Home

Last Updated: [02-12-2023]

Thank you for shopping with Moon Make It Home. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds are necessary. Please read our Refund & Return Policy carefully to ensure a smooth process.

Returns

30-Day Return Policy:
We accept returns within 30 days from the date of purchase. If 30 days have passed since your purchase, we, unfortunately, cannot offer you a refund or exchange.

Items Eligible for Return:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Items must be unopened and in their original sealed packaging to qualify for a return.

Return Process:
To initiate a return, please contact our customer service team at admin@moonmakeithome.com with your order number and details of the item you wish to return. Our team will provide you with further instructions.

Shipping Costs:
Shipping costs for returning items are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

Refunds

Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Returns will be processed within 1-7 working days.

Refund Eligibility:
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2-3 working days.

Late or Missing Refunds:
If you haven’t received a refund after the specified period, please check your bank account. If the issue persists, contact your credit card company or bank, as processing times may vary. If you still need assistance, contact us at admin@moonmakeithome.com.

Exchanges

Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately at admin@moonmakeithome.com. We will arrange for a replacement or refund.

Incorrect Items:
If you receive an incorrect item, please contact us within 7 days of receiving the product. We will provide instructions on returning the item and arrange for the correct product to be shipped to you.

Shipping Policy

Orders are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 3 to 4 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed via email as specified at the time of registration. If there are any shipping costs levied, these are non-refundable. For any issues with utilizing our services, please contact our helpdesk using the information provided on our contact page.

Thank you for choosing Moon Make It Home. We appreciate your trust in us.